Can't get your e-mail working with BT Business Broadband?

April 2008

Please note I don't work for BT. There's no point writing or calling me to complain about your broadband service, or to ask me what your password is. The BT Business Broadband help line is on 0800 800 154 or here. I have written these pages to help BT customers simply because they seem to have a hard time getting this information out of BT.

This page applies to people with BT Business Broadband. If you have been given a BTConnect mail address (such as someone@btconnect.com) you are a BT Business Broadband customer and this page is for you. Non-business ("residential") customers have mail addresses that end in @btinternet.com, and should see this.

First log in to your BT control panel and check that your BT login name and password actually work. There are lots of help pages there to show you how to set up your e-mail program. See, for example, this.

The BT Business Broadband help pages start here.

In summary:

  • The POP3 server (incoming mail) is pop3.btconnect.com
  • The SMTP server (outgoing mail) is mail.btconnect.com
  • Both need your BT Connect email address and password; you will have to tell your e-mail program that the SMTP server requires authentication.
The most common fault is to provide your ADSL username and password when your BT Connect username and password is what's required.

 

Want to keep your old (non-BT) e-mail address?

You will have to contact BT and ask them to set up "mail relay" for you. See this article and this article.

 

Too hard?

If you live in Surrey, Berkshire or Middlesex, I'd be happy to visit and sort all this out for you, for a small fee (typically £40). See my website or e-mail me.

If you live anywhere else, it may be possible for me to "remote control" your PC to set this up, for a small fee (typically £30). Again, e-mail me to arrange this.

 


Back to my home page.