Can't get your e-mail working with BT Broadband?You must register.If you have BT Broadband (this is not necessarily the same as having broadband on a BT line) you can set up Outlook or Outlook Express or similar programs to send and receive e-mail. But for this to work, you must register for a BT Yahoo! account. This is free for BT Broadband customers, but you must register via the BT Broadband web pages. Note that the login name for your broadband line (example: paul.doherty@btbroadband.com) is not an e-mail address, and will not work as one. More information here, which leads to this registration page. During registration you will choose an e-mail address (example@btinternet.com) and password. Then log in and there are lots of help pages there to show you how to set up your e-mail program. See, for example, this. In summary (once you've registered):
In short, BT Broadband does not provide an SMTP (outgoing mail) server of its own. You must use someone else's SMTP server, and this will need you to provide authentication (a username and password). One possibility is to register for BT Yahoo! e-mail and use their SMTP server; registering is free for BT Broadband users.
Want to keep an e-mail address from a previous supplier (such as Freeserve/Wanadoo)?If you've got a non-BT e-mail address which you want to keep using (possibly from a previous supplier) you'll need to set up your e-mail program to receive incoming e-mail from the non-BT address, but to send outgoing e-mail via BT Broadband. Here's how:
I've produced some some screenshots showing how to do the above for Outlook Express and Outlook 2003. E-mail me if you need more advice.
Too hard?If you live in Surrey, Berkshire or Middlesex, I'd be happy to visit and sort all this out for you, for a small fee (typically £25). See my website or e-mail me. If you live anywhere else, it may be possible for me to "remote control" your PC to set this up, for a small fee (typically £10). Again, e-mail me to arrange this.
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The rest of this page is now obsolete, and is left for historical reference only. BT Broadband only started offering e-mail on 1st April 2005 -- before that time they insisted that e-mail was not a service offered by ISPs, despite the fact that everyone else -- other than them -- offered it. They seemed to suggest that they were not in fact an ISP.
These questions and answers were taken from btbroadband.custhelp.com.
Go to the Troubleshooting section, then choose Email.
On 5th January 2005 the top three were the first three here (and one linked to the fourth here).
Taken from BT Broadband FAQ 6678 on 5th January 2005.
Why doesn't BT Broadband provide email?
BT Broadband is an Internet access product. The competitive price of BT Broadband is achieved by providing simple Internet access without some of the value-added services often supplied by an Internet Service Provider (ISP) such as email and webspace. This means that customers have greater choice when it comes to selecting an email service to meet their needs.
You can still use webmail services with BT Broadband (for example, Yahoo! Mail or Hotmail), but if you have an email account from an ISP this is likely to be affected.
For further information click here.
By 2nd February this had been added (the navigation instructions didn't work)!
For information on web-based email from BT go to www.bt.com/broadbandstart then click on email; followed by Access additional information about email; and select Basic Mail.
For more information about creating your own website with BT Yahoo! Broadband go to www.bt.com/btbroadband and select More details on BT Yahoo! Broadband.
If you wish to upgrade to BT Yahoo! Broadband go to www.bt.com/btbroadband and select Order now.
Taken from BT Broadband FAQ 677 on 5th January 2005.
I am able to receive emails from my ISP email account, however I cannot send from it. Why?
Email accounts from some ISPs may be affected when you change to BT Broadband. You may still be able to read your emails, but because you're no longer connected through your ISP you probably won't be able to send them.
You will need to do one of the following:
Tell your ISP that you are now using BT Broadband. They may allow you to continue using their email service, while cancelling your dial-up access with them (although there may be a service charge for this). The ISP providing your email service may need to advise you on any configuration changes you need to make now that you have access through BT Broadband.
End your ISP contract and get a brand new email account. You can sign up for email with one of our partners by accessing www.bt.com/broadbandstart
By 2nd February the second point had changed to:
2. End your ISP contract and get a brand new email account. For information on email services available from BT go to www.bt.com/broadbandstart and select email.
Which again is wrong. They mean "select the "communication" tab, and then "email".
Taken from BT Broadband FAQ 680 on 5th January 2005.
Can I access my email account with BT Broadband?
It depends on whether you have a web-based email account (such as BT Yahoo! Mail or Hotmail) or an email service provided by an ISP. If you need a simple WebMail account, why not try our free service BT Yahoo! Basic Mail. You get your own email address and access it via the web.
BT Broadband does not provide email services, so you will need a separate email provider for this, (an ISP, for example BT Openworld).
With BT Broadband you can send and receive emails from a web-based email account and from some ISPs. We recommend that you contact your ISP to find out if their email will work. Details of the ISPs who offer email services that can be accessed from BT Broadband can be found at www.bt.com/broadbandstart
Taken from BT Broadband FAQ 681 on 5th January 2005.
Do I need to make any changes to my Microsoft Outlook or Outlook Express settings after ordering BT Broadband?
If you collect your emails using a program such as Microsoft Outlook or Outlook Express, you download your emails from your email provider's server onto your computer.
BT Broadband does not provide email services, so you will need a separate email provider for this, (an ISP, for example BT Openworld).
With BT Broadband you may no longer be able to download your email to Microsoft Outlook/Outlook Express if your email provider only provides this service as part of an access product, i.e. if you have your internet access from them.
We recommend that you contact your email provider to find out if they will allow you to continue accessing the same email account with BT Broadband. If they do, you shouldn't need to make any changes to your Outlook or Outlook Express settings. If they don't, you will need a BT Broadband compatible email service. There are some recommendations available at www.bt.com/broadbandstart
If you change your email provider you will need to change the SMTP and POP3 settings on your email program to the new settings required by your email provider.
By 2nd February the top two were the top two above, but the next three had become the next three below, with a link to the fourth.
Taken from BT Broadband FAQ 6445 on 2nd February 2005.
What should I set my SMTP server to?
Your SMTP server will be allocated by your chosen email provider. Each provider has their own SMTP server and they will advise you how to set up your email client to point to their SMTP server. BT Broadband does not provide an SMTP server as it is a component of an email service. For further information on SMTP click here. BT Broadband does not provide an email service with the broadband access you purchase when you buy BT Broadband, BT Broadband Basic or BT Broadband 1Mb.
For further information on using email with BT Broadband, click here.
Taken from BT Broadband FAQ 602 on 2nd February 2005.
My Microsoft Outlook/Outlook Express keeps looking for my old Dial-up connection. I am using the BT Broadband router. What can I do?
You may need to configure your Outlook/Outlook Express to use the BT Broadband Router. You can do this within "Options" > "Properties" settings within Outlook/Outlook Express
[This is simply wrong.]
Taken from BT Broadband FAQ 6444 on 2nd February 2005.
What is the BT Broadband SMTP server?
Your SMTP server will be allocated by your chosen email provider. Each provider has their own SMTP server and they will advise you how to set up your email client to point to their SMTP server. BT Broadband does not provide an SMTP server as it is a component of an email service. For further information on SMTP click here. BT Broadband does not provide an email service with the broadband access you purchase when you buy BT Broadband, BT Broadband Basic or BT Broadband 1Mb.
For further information on using email with BT Broadband, click here.
Taken from BT Broadband FAQ 681 on 2nd February 2005.
Do I need to make any changes to my Microsoft Outlook or Outlook Express settings after ordering BT Broadband?
If you collect your emails using a program such as Microsoft Outlook or Outlook Express, you download your emails from your email provider's server onto your computer.
BT Broadband does not provide email services, so you will need a separate email provider for this, (an ISP, for example BT Openworld).
With BT Broadband you may no longer be able to download your email to Microsoft Outlook/Outlook Express if your email provider only provides this service as part of an access product, i.e. if you have your internet access from them.
We recommend that you contact your email provider to find out if they will allow you to continue accessing the same email account with BT Broadband. If they do, you shouldn't need to make any changes to your Outlook or Outlook Express settings. If they don't, you will need a BT Broadband compatible email service.
For information on email services available from BT go to www.bt.com/broadbandstart and select email.
If you change your email provider you will need to change the SMTP and POP3 settings on your email program to the new settings required by your email provider.
These two (essentially the same) may also be of interest.
Taken from BT Broadband FAQ 638 on 2nd February 2005.
How do I configure my non-BT modem to work with BT Broadband?
BT Broadband helpdesks cannot provide support for equipment you have purchased from other suppliers.
If you are having problems with equipment purchased from another supplier, please consult the manual or user guide supplied with the equipment or contact the vendor for advice.
You need to ensure that your modem is configured to work on ADSL lines in the UK. Within your modem's settings you will need to input a Telephone number or VPI/VCI standard. In both cases you should check that this is set to 0,38. Most ADSL modems supplied for sale in the UK will be pre-set to this.
You also require your BT Broadband username. This is made up of your.name@btbroadband.com where "your" equals your first name and "name" equals your surname, e.g. joe.bloggs@btbroadband.com. BT Broadband does not require that you enter a username to connect, however if you are using Mac OS X, the Internet Connect application does require a password, therefore enter the word BT and check the Save Password box.
Taken from BT Broadband FAQ 644 on 2nd February 2005.
How do I configure my non-BT router to work with BT Broadband?
BT Broadband helpdesks cannot provide support for equipment you have purchased from other suppliers.
If you are having problems with equipment purchased from another supplier, please consult the manual or user guide supplied with the equipment or contact the vendor for advice.
You need to ensure that your router is configured to work on ADSL lines in the UK. Within your router's settings you will need to input a Telephone number or VPI/VCI standard. In both cases you should check that this is set to 0,38. Most ADSL routers supplied for sale in the UK will be pre-set to this.
You also require your BT Broadband username. This is made up of your.name@btbroadband.com where "your" equals your first name and "name" equals your surname, e.g. joe.bloggs@btbroadband.com. BT Broadband does not require that you enter a username to connect but some routers won't connect to the Internet without a password, in which case enter the word BT.